Owl Mug
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Owl Mug
Material: enamel
Volume: 350 ml
Contents of package: 1 pc
Delivery
Delivery to address€1.59
Estimated delivery: 16 – 27 November
Shipped from China
You only pay for delivery once per order, whatever its size.
We will email you the tracking number as soon as the seller makes it available.
Delivery is only possible to addresses in Ireland.
Customs and import VAT: if the goods in a parcel are worth up to €150, customs duty and import VAT are already included in the price. If the value is over €150, the carrier will charge you import VAT on delivery and, where applicable, customs duty and a customs clearance fee. Send us the receipt – we will reimburse you the full amount. You can find more information in our Terms and Conditions.
Need more information? Read our article Delivery and Payment.
Returns and Exchanges
Shop with confidence – LUNZO guarantees that your purchase goes smoothly. You arrange returns and exchanges directly with us, so there is nothing to sort out with the seller.
Returns30 days to return without giving a reason
Withdrawal period30 days from receipt of the goods
Deadline to send the goods backWithin 14 days of withdrawing from the contract
Return shipping costsYou pay the postage for sending the goods back to Spain. With An Post (Standard Post), returning a parcel of up to 2 kg to Spain costs about €30. We charge no other fee.
RefundWithin 14 days of your notice of withdrawal, using the same payment method you used for the purchase. If you return the whole order, we will also refund the delivery cost.
Crediting of the amountUsually 2–10 working days, depending on the payment method
Product conditionYou may unpack the goods and try them as you would in a shop, and you can return them even without the original packaging
Returns addressQX-BOX AEMALL RETURN
Rotonda Rene Descartes, Parcela 101 – Nave 3
28070 Alcala de Henares, Madrid
SpainReturns centre in Spain operated by Qxbox, an e-commerce logistics provider and logistics partner of the sellers on our platform.
How do I return goods?
- Email us at info@lunzo.ie with your order number and the items you are returning.
- Pack the goods and send them by post to the returns address in Spain.
- Send us the proof of dispatch with the tracking number – this lets us refund you without waiting for the parcel to arrive.
Faulty goodsUp to 6 years to claim for faulty goods
Did the goods arrive damaged, do they not work, is something missing from the parcel or do they not match the description? We will sort it out.
Period for claiming a faultUp to six years from delivery of the goods
RefundWithout undue delay once the claim has been settled, using the same payment method you used for the purchase
How does it work?
- Email us at info@lunzo.ie with your order number and a description of the problem, and attach photographs or a video.
- We will assess it and suggest a solution. Photographs are usually enough – please do not send the goods back until you have received instructions from us.
- We will settle your claim within 30 days at the latest – with a new item, a price reduction or a refund.
If the goods need to be sent back, we will refund the postage for a valid claim (just provide the receipt).
ExchangesA different size, colour or variant
Write to us within 30 days of receipt at info@lunzo.ie with your order number and the variant you are interested in. We usually reply within 24 hours.
If the variant is available, we will send you instructions for the exchange. You pay the cost of sending the original item back; the new variant will be sent to you at no further charge.
Need more information? Read our articles Returns and Exchanges and Faulty Goods.
Payment methods
Credit / debit card
Pay with your Visa or Mastercard through a secure payment gateway. Payment goes through instantly, so we can process your order straight away.
Apple Pay
Pay with a card saved in Apple Wallet on your iPhone, iPad or Mac. You confirm the payment with Face ID, Touch ID or your passcode.
Google Pay
Pay with a card saved in your Google account, on an Android phone or in the Chrome browser. You never have to enter your card number.
Bank transfer
Once you complete your order, we will send you the details for the bank transfer. Your order will be dispatched as soon as the payment reaches our account.
Revolut Pay
Pay with your Revolut account – simply confirm the payment in the Revolut app, without entering any card details. Payment goes through instantly.
Payment is made through a secure payment gateway and your card details are never stored anywhere on our side. We do not charge a fee for any payment method.
Need more information? Read our article Delivery and Payment.
About the seller
This product is sold and shipped by an external seller. LUNZO guarantees you a safe purchase: online payments go through a secure payment gateway, and you handle your order, returns and complaints with us.
The following information has been provided by the product seller, who is responsible for its accuracy. The seller acts as a trader.
Seller:
Yantai Group Co., Ltd.
Address: No.20, Zhujiang Road, Development Zone, Yantai, Shandong, 264000, China
E-mail: halotop@zohomail.com
Telephone: +86 138 2752 5171
Manufacturer:
Yantai Group Co., Ltd.
Address: No.20, Zhujiang Road, Development Zone, Yantai, Shandong, 264000, China
E-mail: halotop@zohomail.com
Telephone: +86 138 2752 5171
EU responsible person:
Sea&Mew Consulting GmbH
Address: Mittenhuber Straße 4, 92318 Neumarkt, Germany
E-mail: Compliance.EU@outlook.com
Telephone: +49 1522 4685061
All products from this seller