Last updated: 18 February 2026
1. Acceptance of the Terms and Conditions
Thank you for using the online platform and services of LUNZO s.r.o. and its wholly owned subsidiaries (hereinafter referred to as “Lunzo”, “we”, “us” or the “Company”).
The service operator is LUNZO s.r.o., registered in the Commercial Register of the Czech Republic under Company Registration Number 06667678, with its registered office at Politických vězňů 912/10, Nové Město, 110 00 Prague 1, Czech Republic. The Company’s VAT number is CZ06667678.
These Terms and Conditions set out the rules governing the use of content, software and all services provided through our online marketplace. Please read these Terms and Conditions carefully before using the services. By using the services, you confirm that you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions or any amendments thereto, you must not continue to use the services.
Lunzo reserves the right to amend or modify these Terms and Conditions at any time without prior notice. The current version of the Terms and Conditions is always published on our website. By continuing to use the services after any changes have been made, you signify your acceptance of the updated version. Provided that these Terms and Conditions are complied with, Lunzo grants users a personal, non-transferable, non-exclusive and limited right to access and use the services.
Unless otherwise expressly agreed in writing between the customer and Lunzo, by registering, placing an order or otherwise using the services (including mere browsing of the content), you confirm your acceptance of these Terms and Conditions as well as any supplementary documents, policies or rules (hereinafter referred to as the “Supplementary Terms”) that are related to these Terms and Conditions and that may be issued or published by Lunzo.
The Supplementary Terms and policies include in particular:
● Lunzo Trademark Usage Policy;
● Lunzo Third-Party Complaints Policy;
All Supplementary Terms and rules are hereby deemed to form an integral part of these Terms and Conditions and together constitute the entire agreement between you and Lunzo (hereinafter referred to as the “Agreement”). This Agreement governs the subject matter described herein and supersedes all prior agreements or arrangements relating thereto.
In the event of any conflict between these Terms and Conditions and any other supplementary rules or policies provided to you, such specific rules or policies shall prevail to the extent of such conflict. Any of your own proposed terms and conditions – for example those stated in an order confirmation or other documents – shall not apply and shall be disregarded unless expressly accepted by us in writing.
The use of certain parts of our services may also be governed by specific rules or policies published by Lunzo and amended from time to time. Such rules or policies apply only to the relevant service.
This Agreement sets out the legally binding terms between you (hereinafter referred to as the “User” or “Customer”) and us as the service provider.
Unless expressly stated otherwise, these Terms and Conditions shall automatically apply to any new features, updates or extensions of the services and shall form part of this Agreement.
2. Business Activity
Lunzo is a global online marketplace that connects independent sellers with customers. It enables sellers to set up their own shops, list products (hereinafter referred to as a “Product” or “Products”) and sell them to end consumers. Lunzo does not itself sell, control or physically inspect the Products and does not participate in their delivery. Lunzo is neither the manufacturer nor the distributor of the goods offered. The details of the seller, including the seller’s name, registered office and address, are clearly stated on each Product page.
3. Intellectual Property Rights and Trade Marks
The service is operated by Lunzo. The content published on our website is either owned by us, by our subsidiaries, or used under licence from our business partners. All aggregated information within the service is the property of Lunzo.
Our rights, as well as the rights of our partners and suppliers, are protected by European and international intellectual property laws, including copyright, database rights and trade mark laws. Any misuse of the service content may result in civil or criminal liability.
We grant you only a limited, non-exclusive and revocable licence to use the service. This licence includes browsing the Products offered, placing orders and obtaining contact details of sellers or ourselves. Any commercial use of the website for the benefit of any entity other than Lunzo or its subsidiaries is strictly prohibited.
You must not download or copy the website content (except for temporary caching), modify it, distribute it further or use it for purposes other than those stated above. You are also prohibited from incorporating our website into other websites by means of framing.
Our logo, service names, product names and other marks are protected trade marks of LUNZO s.r.o. These trade marks must not be used without our prior written consent. Further details on the use of our trade marks are set out in the Lunzo Trademark Usage Policy.
4. Status as Commercial Agent
LUNZO s.r.o. acts solely as a commercial agent for individual sellers and not for customers. Under agreements with sellers, we are authorised to conclude sales contracts with customers on the sellers’ behalf.
The seller is legally deemed to be the seller of the Products offered. Lunzo provides intermediation and the technical infrastructure, while payment for orders is processed through us. However, the purchase contract is always concluded directly between you and the relevant seller, who is responsible for delivery of the goods.
The Products offered through the Lunzo service are not subject to our own inspections. However, we operate a notice-and-takedown process enabling third parties to report problematic items. Where necessary, we reserve the right to remove Products, in particular if we determine (or a competent authority determines) that a Product is unsafe or unsuitable for sale.
When processing orders, we apply the relevant tax regulations with regard to the price, the customer’s location and the seller’s place of establishment.
Lunzo does not own the goods listed on the platform and is not a direct contracting party between the buyer and the seller. We have no control over the quality, availability, legality or accuracy of Product descriptions. We cannot guarantee that the seller will deliver the goods or that the buyer will make payment. Nevertheless, we offer assistance in resolving potential disputes.
In order to maintain the trustworthiness and fairness of the service, we require all sellers and customers to comply with these Terms and Conditions.
5. User Obligations upon Registration
In order to use the services fully, you are required to provide accurate and up-to-date information during registration and to keep such information updated so that it remains true and correct at all times.
If we determine that the information provided is inaccurate or incomplete, or if we have reasonable grounds to suspect this to be the case, we may restrict or terminate your account and prevent you from further using the services.
Lunzo services are not intended for persons under the age of 18. Sellers offering age-restricted Products on the platform are required to use verification procedures to ensure compliance with this requirement.
6. Personal Data Protection
Your registration details and other information you provide are processed in accordance with Lunzo’s Privacy Policy, which is available in full on our website.
You acknowledge and agree that Lunzo may manage and store data associated with your account and with the content you share through the service. In justified cases, such data may also be disclosed:
- to affiliated Lunzo companies within the Czech Republic and abroad, in order to ensure the proper operation of our services,
- for the purposes of account administration and customer support, or
- where required by law or where necessary to protect our rights, resolve disputes, address third-party complaints, or ensure the safety of users and the service itself.
For quality assurance purposes, Lunzo may record calls with customer support or business communications and may also analyse interactions between you, Lunzo and sellers offering their goods through the platform.
7. Account, Password and Security
Upon registration for the service, an account will be created for you and a password assigned. You are required to keep your login credentials secure and must not allow unauthorised persons to access them. Any actions carried out through your account shall be deemed to have been performed by you, and you bear full responsibility for them.
If you become aware of or suspect any misuse of your account or password, or any other breach of security, you must contact us immediately. Lunzo shall not be liable for any losses or damage arising as a result of a failure to comply with these obligations.
8. Products and Orders
The Products available through the service are supplied by independent sellers and not directly by Lunzo. Our Company acts as the platform operator and provides the technical environment enabling transactions to take place.
Sellers may authorise Lunzo to act on their behalf in relation to the placement of orders with customers. However, such authorisation does not extend to the formation of a contract for the purchase of a Product – such contract is concluded exclusively between you as the customer and the specific seller. Lunzo is therefore not a contractual party and bears no responsibility for the performance of such contracts.
After submitting an order, you will receive an email confirming receipt of the order. This email is for information purposes only and does not constitute acceptance of the order by the seller. A purchase contract is formed only once the seller approves the order. For orders that have already been paid, cancellation may no longer be possible, as the seller may commence fulfilment immediately. Further details are set out in our rules on cancellations and returns.
Payments for orders are accepted by Lunzo on behalf of sellers. Likewise, any amounts to which you become entitled will be refunded by Lunzo. The seller primarily determines the validity of any complaint or refund claim. In certain cases, however, Lunzo may decide to process a refund directly and subsequently recover the amount from the seller. All payments are processed by LUNZO s.r.o. or its subsidiaries and are then transferred to the relevant seller for the settlement of your order. Further details are provided in the relevant sections of the Lunzo Help Centre, which may be updated from time to time. You agree that these rules form a binding part of these Terms and Conditions.
All payments for orders are collected by Lunzo on behalf of individual sellers. If you are entitled to a refund, the seller is primarily responsible for deciding on such entitlement. In certain circumstances, however, Lunzo may choose to process the refund and subsequently charge the costs to the seller.
Payment processing is carried out by LUNZO s.r.o. or its subsidiaries, and the funds are subsequently transferred to the relevant seller. Detailed instructions can be found in our Help Centre, and these procedures may change from time to time. By using the service, you agree that these instructions form a binding part of the Terms and Conditions.
9. Prohibition of Commercial Use of the Service
Users must not copy, reproduce, resell or otherwise exploit the Lunzo service for commercial purposes or personal gain. Unless expressly authorised by Lunzo, users are also prohibited from modifying, renting, distributing or creating derivative versions of the service or any part thereof.
Access to our systems is permitted solely through the official interfaces provided by Lunzo. Any other form of access is prohibited.
10. Compliance with Local Laws and Regulations
Each user of the service is required to comply with the laws and regulations applicable in the country in which they are located, both in relation to online conduct and to permitted or prohibited goods. If the goods delivered to your location are deemed prohibited or illegal, you bear all resulting consequences, including customs duties, penalties or other charges.
Sellers are advised to verify, prior to listing an offer, that the Product complies with the legal requirements of the customer’s country. Nevertheless, the primary responsibility remains with the buyer, who is obliged to review the Product description before confirming the order.
As Lunzo operates as an international marketplace, certain items may be listed simultaneously on multiple websites or in different sections. Compliance with applicable laws in cross-border transactions is the joint responsibility of both the seller and the buyer.
11. Modifications and Limitations of the Service
Lunzo reserves the right to make changes to the service at any time, including temporary suspension, modification or complete discontinuation, with or without prior notice. You agree that Lunzo shall not be liable to users or third parties for any consequences arising from such changes.
12. Links to Other Websites
The service may contain links to, or content referring to, third-party websites. Lunzo has no control over such websites and accepts no responsibility for their availability, content, products or services. The inclusion of such links does not constitute an endorsement.
If a user decides to purchase products or use services offered via such links, they do so at their own risk. Lunzo shall not be liable for any loss or damage arising from such use.
13. Liability and Indemnification
By using the service, you agree to indemnify and hold harmless Lunzo, its subsidiaries, employees, business partners and representatives against all costs arising from any claims made by third parties. This includes damages or losses as well as reasonable legal costs, where such claims arise in connection with your use of the service.
This applies in particular where you publish or transmit content through the service, breach these Terms and Conditions, infringe the rights of third parties, or otherwise cause Lunzo to face legal issues.
14. Disclaimer
Your use of the services is entirely at your own risk. The service is provided on an “as available” basis, without any additional warranties. To the fullest extent permitted by law, we disclaim all express and implied warranties, including implied warranties of merchantability, satisfactory quality and fitness for a particular purpose.
In particular, we do not warrant that:
- the service will operate uninterrupted, timely, secure or error-free;
- any defects will be corrected;
- results obtained through use of the service will be reliable or accurate; or
- any Products, services or information purchased will meet your expectations.
Downloading or otherwise using content through the service is undertaken at your own discretion and risk. Any damage to your computer system or loss of data resulting from such actions is solely your responsibility.
No advice or information, whether written or oral, obtained from us shall create any warranty or obligation unless expressly stated in these Terms and Conditions.
We are not responsible for the actions, decisions or omissions of third parties in connection with your use of the platform or services.
If you are dissatisfied with the website, its content or the service, your sole remedy is to discontinue its use.
This disclaimer applies to any loss or damage arising, for example, from system failures, errors, omissions, service interruptions, data deletion, technical faults, transmission delays, computer viruses, communication line failures, data theft, unauthorised access or any other circumstances, regardless of the legal basis (including breach of contract, negligence or tort).
Lunzo further reserves the right, at any time and without prior notice, to:
- modify, restrict, temporarily suspend or permanently discontinue the service or any part thereof;
- update or amend the terms and rules governing the operation of the service; or
- suspend or limit the operation of the service (or any part of it) for maintenance, repairs or other necessary interventions.
15. Limitation of Liability
You agree that, before taking any steps that could give rise to a claim for damages against Lunzo, you will provide Lunzo with a reasonable opportunity to remedy the issue and cooperate in resolving the situation.
Unless otherwise required by law, you expressly acknowledge and agree that Lunzo shall not be liable for any damages, whether direct or indirect, including but not limited to loss of profits, loss of goodwill, loss of data, inability to use the service or other intangible losses, even if we have been advised of the possibility of such damages. This limitation applies in particular to:
- the use of, or inability to use, the service or any Product offered through it;
- the cost of procuring substitute Products or services obtained through the service;
- unauthorised access to or alteration of your transmissions or data;
- the conduct or statements of third parties within the service; or
- any other matters relating to the use of the service or Products offered through the platform.
Our maximum liability and your sole legal remedy shall not exceed the amount you actually paid for the relevant Product or service.
You also agree that, regardless of any differing legal provisions, any claim or action arising out of the use of the service, the Products offered through it, or these Terms and Conditions must be brought within one (1) year from the date on which the cause of action arose.
You further acknowledge that you are responsible for any losses or damage suffered by Lunzo as a result of your improper use of the service or breach of these Terms and Conditions, provided that such loss was reasonably foreseeable and Lunzo took steps to mitigate the damage.
16. Exceptions and Limitations
In some jurisdictions, the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damage is not permitted. Accordingly, some of the limitations set out in Articles 13 and 14 above may not apply to you.
Nothing in these provisions limits or excludes your statutory consumer rights.
17. Ratings and Reviews
The Lunzo service does not display freely accessible consumer product reviews.
If a customer submits a rating or review, it must always be linked to a specific order. The purpose of this requirement is to ensure that each review is based on a verified purchasing experience. If a review is not associated with an order number, Lunzo will request additional information. If such information is not provided, the review will be removed, as it cannot be verified as originating from a genuine purchaser.
18. Breach of Contract and Termination of the Service
Lunzo is entitled to disclose information collected about you (including identifying details) where this is necessary to investigate complaints, suspected infringements of the rights or property of Lunzo, its customers or other users of the service. The same applies where disclosure is required to comply with legal obligations, court orders or requests from public authorities. In certain cases, information may also be shared with external parties, for example for the purposes of fraud prevention.
Lunzo may, at any time and at its sole discretion, without prior notice, restrict or terminate your access to your account where there has been a breach of this Agreement or other rules governing use of the service. Such conduct is considered serious and dishonest and may cause irreparable harm to Lunzo. In such circumstances, Lunzo may pursue all available legal remedies, including seeking injunctive relief or other appropriate corrective measures.
Your access may also be terminated for other serious reasons, including at the request of law enforcement authorities, upon your own request to close your account, due to significant technical issues, or in the event that the service is discontinued.
If legal proceedings are initiated against you as a result of a breach of this Agreement, Lunzo is entitled to seek reimbursement of legal representation costs and other reasonable expenses. Lunzo shall not be liable for the termination of your account access or for any deletion of content stored within your account. Inactive accounts may be removed after a certain period without prior notice.
19. Intellectual Property Rights
Lunzo respects the intellectual property rights of third parties and operates a notice-and-takedown procedure for reporting and removing infringing content. If you believe that your rights have been infringed through the service, you may contact our legal department at legal@lunzo.ie. To ensure efficient handling, you must provide the required supporting materials in accordance with the principles set out in the Lunzo Third-Party Complaints Policy.
20. Discount Codes
From time to time, Lunzo may issue discount codes that enable customers to obtain benefits such as reduced order prices. These codes are intended exclusively for specific users, are non-transferable, and may only be used in accordance with the applicable terms and conditions.
By using a discount code, you confirm that you are authorised to do so, that you meet all conditions for its use, and that you agree to the rules of the relevant promotion. If Lunzo determines that the entitlement to use a code was not valid, the order may be rejected or processed without applying the associated benefit.
21. Order of Search Results
Search results on the Lunzo platform are ranked based on a combination of several main parameters, in particular relevance to the search query, offer quality, sales history, customer ratings and the overall reliability of the merchant.
When determining ranking, the commercial relationship between the Lunzo platform and the merchant may also be taken into account, including economic factors related to the completion of the transaction.
Where the ranking or display of certain content is influenced by paid promotion by the merchant (for example sponsored products or advertising elements), such content is always clearly labelled as sponsored.
22. Breach of Rules
If you become aware of any breach of these Terms and Conditions, please contact Lunzo customer support at info@lunzo.ie and report it to us.
23. Method of Delivery of Notices
All important notices may be sent to you either by email or by post. In addition, notifications regarding changes to these Terms and Conditions or other important information may be displayed within the service itself in the form of announcements or links accessible to all users.
24. Order Cancellation
In most cases, it is not possible to cancel an order once it has been submitted, as sellers usually begin processing the order immediately.
If it turns out that cancellation is nevertheless possible, the seller will inform you accordingly. However, if the order has already been dispatched, it can no longer be stopped – in such a case, you must wait for delivery and subsequently return the goods in accordance with the applicable return conditions.
An exception applies where the goods are not delivered within 120 days within the delivery period guaranteed by Lunzo. In such a situation, you may request a full refund of the purchase price or a reshipment of the goods by the seller. If the Customer receives the ordered goods from the Seller after a refund has already been issued, the Customer is obliged, within 30 days, to return either the delivered goods or the refunded amount.
Consumers resident in the EU, the EEA and the United Kingdom have a statutory right to withdraw from certain distance contracts. This right entitles the consumer to return physical goods within 14 days of receipt and to obtain a refund of the amount paid.
This statutory right of withdrawal does not apply to purchases made in the course of business activity, i.e. to legal entities or self-employed individuals.
In addition to the statutory right, Lapert offers consumers outside the EU, the EEA and the United Kingdom the possibility to return goods within 14 days of receipt. This voluntary return option also does not apply to orders made in the course of business activity. Further details of this process can be found in the Right of Withdrawal section.
If you wish to exercise the option to cancel, you must contact us in accordance with the instructions set out on the Returns and Exchanges page. The fastest way is to submit a request by email to info@lunzo.ie. If you are resident in the EU, the EEA or the United Kingdom, you may also – if you wish – complete our model withdrawal form, print it and send it by post. Use of the form is entirely voluntary and is not a condition for exercising your rights.
Model withdrawal form:
LUNZO s.r.o., Politických vězňů 912/10, Nové Město, 110 00 Prague 1, Czech Republic
LUNZO s.r.o., Politických vězňů 912/10, Nové Město, 110 00 Prague 1, Czech Republic
I hereby notify that I withdraw from the contract of sale for the following goods:
Order number:
Ordered on:
Your name:
Your address:
Date:
Signature:
At the same time, the purchased goods must be returned directly to the seller (or to the individual sellers if the order included items from multiple sellers) in order for the refund to be processed correctly.
How to initiate a return: Please contact us at info@lunzo.ie – we will provide you with detailed instructions on how to return the goods to the relevant seller. You must always follow the seller’s instructions and comply with the deadline for submitting the tracking number of the returned shipment. Failure to do so will result in the loss of your right to a refund.
Do not send your products directly to Lunzo – this will cause delays to both the cancellation and the refund.
25. Dispute Resolution and Jurisdiction
Disputes between the buyer and the seller
If a dispute arises between users of the service or with a third party, we recommend that you first attempt direct communication in order to reach a mutually acceptable solution.
Please contact Lunzo customer support at info@lunzo.ie. Customer support may attempt to facilitate communication between the parties and assist in reaching an agreement; however, Lunzo does not issue binding decisions and is under no obligation to intervene in dispute resolution. You acknowledge that Lunzo bears no responsibility for any claims, demands or damages arising from such disputes.
Disputes between the customer and Lunzo
If the dispute relates directly to your relationship with Lunzo, we recommend that you first contact our customer support team via info@lunzo.ie, where we will attempt to find a solution together.
This contractual relationship is governed by the laws of the Czech Republic. Any disputes shall be resolved exclusively by the courts of the Czech Republic, to whose jurisdiction both parties submit.
You also have the right to seek alternative dispute resolution. Available options include, for example, the Centre for Effective Dispute Resolution (https://www.cedr.com/) or – if you reside in the EU – the European Commission’s Online Dispute Resolution platform available at https://ec.europa.eu/consumers/odr.
26. Supplementary Provisions
Lunzo shall not be liable for any indirect, consequential or special damages arising in connection with the use of the service or with orders placed through the service. This includes, without limitation, loss of profits, loss of customers, diminution of goodwill or other economic losses, even where such losses were foreseeable at the time the order was placed.
Nothing in these Terms and Conditions shall be construed as limiting our liability for personal injury or death caused by Lunzo’s negligence.
Persons who are not parties to this Agreement shall have no rights to enforce any of its terms pursuant to the Contracts (Rights of Third Parties) Act 1999.
If any provision of these Terms and Conditions is found by a court to be invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions.
Any failure by Lunzo to exercise or enforce any right shall not constitute a waiver of such right.
27. Assignment of Rights and Term of the Agreement
Lunzo may assign or transfer its rights and obligations to third parties, in particular to affiliated companies, without requiring your consent. Your Lunzo account is personal and non-transferable, and you may not assign any rights or obligations arising under this Agreement without our prior written consent.
These Terms and Conditions govern the entire legal relationship between you and Lunzo and remain in effect for the duration of your use of the service. They do not, in themselves, create any partnership, joint venture, employment or franchise relationship.
This document (including all referenced policies and rules) constitutes the entire agreement between you and Lunzo and supersedes any prior arrangements relating to the same subject matter.
Your use of the service may also be subject to additional terms applicable to third-party content or software.
The headings used in this document are for convenience only and shall not affect its legal interpretation.
These Terms and Conditions shall remain binding even if you cease to use the service or if your access to it is terminated.