Last updated: 11 September 2026
1. Acceptance of the Terms and Conditions
Thank you for using the online platform and services of LUNZO s.r.o. (hereinafter referred to as “Lunzo”, “we” or the “Company”).
The services are operated by LUNZO s.r.o., registered in the Commercial Register of Czechia under Company Registration Number 06667678, with its registered office at Politických vězňů 912/10, Nové Město, 110 00 Praha 1, Czechia. The Company has been assigned VAT number CZ06667678.
These Terms and Conditions set out the rules for the use of the content, software and all services provided through our platform. Please familiarise yourself with the content of the Terms and Conditions before using the services. By registering or by placing an order you confirm that you have read the Terms and Conditions and that you agree with them. If you do not agree with the Terms and Conditions or with any amendments to them, you may not continue to use the services.
Lunzo may amend these Terms and Conditions. The current version of the Terms and Conditions is always published on our website; orders are governed by the version in force at the moment they are placed. Provided that the Terms and Conditions are complied with, Lunzo grants users a personal, non-transferable, non-exclusive and limited right to access and use the services.
The Agreement also includes the supplementary documents, policies and rules listed below (hereinafter referred to as the “Supplementary Terms”), unless otherwise agreed in writing between the customer and Lunzo.
The Supplementary Terms and policies include in particular:
● Lunzo Trademark Usage Policy;
● Lunzo Third-Party Complaints Policy;
All supplementary terms and rules are hereby deemed to form part of these Terms and Conditions and together with them constitute the entire Agreement between you and Lunzo (hereinafter referred to as the “Agreement”). This Agreement applies to the subject matter described herein and supersedes all prior agreements or arrangements that may have related to it.
In the event of any conflict between these Terms and Conditions and any other supplementary rules or policies provided to you, those specific terms or policies shall prevail to the extent of the conflict. Any terms of your own – for example those stated in an order confirmation or in other documents – are not valid and will be disregarded unless we have expressly accepted them in writing.
The use of certain parts of our services may also be governed by specific rules or policies published by Lunzo, which Lunzo may amend from time to time. Such policies always apply only to the relevant service.
This Agreement sets out the legally binding terms between you (hereinafter referred to as the “User” or the “Customer”) and us as the service provider.
Unless expressly stated otherwise, these Terms and Conditions, which form part of this Agreement, shall automatically apply to all new features, updates or extensions of the services.
2. Business Activity
Lunzo is a global online marketplace that connects independent sellers with customers. It enables sellers to offer products (hereinafter referred to as the “product” or the “products”) and to sell them to end consumers. Lunzo does not sell goods in its own name; it does not physically hold, inspect or test the goods. Dispatch and delivery are arranged by the sellers, and Lunzo is your point of contact. Lunzo is neither the manufacturer nor the distributor of the goods offered. The details of the seller, including its name, registered office and address, are clearly stated on each product page.
3. Intellectual Property Rights and Trade Marks
This service is operated by Lunzo. The content published on our website is either owned by us or used under licence from our business partners. All aggregated information within the service is the property of Lunzo.
Our rights, as well as the rights of our partners and suppliers, are protected by intellectual property legislation, including international treaties – whether copyright, database rights or trade marks. Any misuse of the content of the service may result in civil or criminal liability.
We grant you only a limited, non-exclusive licence to use the service, revocable at any time. That licence covers browsing the goods offered, placing an order and obtaining the contact details of the seller or of us. However, no commercial use of the website for the benefit of any company other than Lunzo is permitted.
You must not download or copy the content of the website (except for temporary caching), modify it, distribute it further or use it for purposes other than those stated above. Nor may you incorporate our website into other websites by means of framing.
Our logo, service names, product names and other marks are protected trade marks of LUNZO s.r.o. These marks must not be used without our prior written consent. Details of how our trade marks may be used are set out in the Lunzo Trademark Usage Policy.
4. Status as Commercial Agent
LUNZO s.r.o. acts solely as the commercial agent of the individual sellers, not of the customers. On the basis of our agreements with the sellers, we are authorised to conclude contracts of sale with customers in their name.
In legal terms, the seller itself is regarded as the seller of the products offered. The sellers are the traders in respect of the sale of the products; LUNZO s.r.o. is the trader (merchant of record) in respect of the payments for the products purchased. Lunzo provides the intermediation and the technical infrastructure. The contract of sale, however, is always concluded directly between you and the relevant trader, which is responsible for delivering the goods.
We operate a notice-and-takedown procedure that allows third parties to flag problematic items. Where necessary, we are entitled to remove goods, in particular where we conclude (or where a competent authority decides) that a product is not safe or not suitable for sale.
When processing orders we apply the relevant tax rules, having regard to the price, the customer’s location and the trader’s place of establishment.
All prices shown on Lunzo.ie include VAT. For the vast majority of parcels, there is nothing further to pay on delivery. If, exceptionally, the carrier or the customs authorities require you to pay customs duty or any other import charge on delivery, please pay it and send us proof of payment to info@lunzo.ie – we will reimburse you the full amount.
Lunzo does not own the goods listed on the platform and is not a party to the contract of sale between the buyer and the seller. As an online marketplace we have no influence over the manufacture or the quality of the products offered by the sellers. The content of the listings (names, descriptions, photographs, prices, safety information) is created by the sellers, who are responsible for it. Lunzo does not verify listings before they are published and has no obligation to monitor them on an ongoing basis; we operate a mechanism for reporting a problematic or dangerous listing and we remove without undue delay any listing whose unlawfulness comes to our attention. We may carry out random checks of listings on our own initiative. If any discrepancy arises, Lunzo is your central point of contact: we will take your matter over, coordinate the resolution and see to any refund that may be due.
Because we care about the trustworthiness and fairness of the service, we require all traders and customers to comply with these Terms and Conditions.
5. User Obligations upon Registration
In order to make full use of the service, you are required to provide true and up-to-date information on registration and to keep that information updated so that it always corresponds to the facts.
If we find that the information provided is inaccurate or incomplete, or if we have reasonable grounds to suspect that this is the case, we may restrict or cancel your account and prevent you from making further use of the services.
Lunzo services are not intended for persons under the age of 18. An account is always held, and orders are always placed, by a person over the age of 18; a minor may use the services only with the consent and under the supervision of a legal guardian, in whose name the account is held and who is responsible for all activity on the account. Details can be found in the Youth Protection Policy.
6. Personal Data Protection
Your registration details and the other information you provide to us are processed in accordance with Lunzo’s Privacy Policy. The full text of that policy is available on our website.
You acknowledge and agree that Lunzo may manage and store data associated with your account and with the content you share through the service. In justified cases we may also disclose such data:
- to service providers who operate the platform, payments and delivery on our behalf,
- for the purposes of administering your account and providing support,
- or where this is required of us by law or where it is necessary to protect our rights, resolve disputes, deal with third-party reports or ensure the safety of users and of the service itself.
We retain communications with customer support for quality-assurance purposes and in order to evidence how your request was handled. You conduct all communication with Lunzo; we pass on to the seller of the goods concerned only the data necessary to deal with the order, the return or the complaint. Details of the processing can be found in the Privacy Policy.
7. Account, Password and Security
Once you register for the service, an account will be created for you and a password assigned. You are required to keep these login credentials secure and must not allow unauthorised persons to access them. Any actions carried out through your account are deemed to be your own and you are fully responsible for them.
If you discover or suspect that your account or password has been misused, or that any other breach of security has occurred, you must contact us immediately. Lunzo is not liable for any loss or damage arising as a result of a failure to comply with these rules.
8. Products and Orders
The products available through the service come from independent sellers, not directly from Lunzo. Our company acts as the operator of the platform and provides the technical environment in which the transaction takes place.
Sellers may authorise Lunzo to act in their name when concluding orders with customers. The contract for the purchase of a product is concluded between you as the customer and the particular seller. Lunzo is therefore not a party to the contract and is not responsible for the performance of those contracts.
After you place an order you will receive an email confirming that it has been received. That email is for information only and does not constitute acceptance of the order by the seller. The contract of sale between you and the seller is concluded at the moment the seller accepts the order and begins to process it; we will let you know by means of the order dispatch email. If the seller does not accept the order, we will inform you that it has been cancelled and the amount paid will be refunded to you. Processing at the seller usually begins shortly after payment, so cancellation may not be possible; once a consignment has been dispatched it cannot be stopped. Details can be found in the articles Order Cancellations and Changes and Returns and Exchanges.
Delivery is only possible to addresses in Ireland. If you would like the goods delivered to another country, please use the Lunzo website for that country – an overview of all Lunzo websites can be found in the footer under “Lunzo Worldwide” and in the Legal Information section.
Lunzo, as the commercial agent of the seller and as the trader (merchant of record) for payment purposes, accepts your payment for the order. By paying the purchase price to Lunzo, your payment obligation towards the seller is discharged. Lunzo then passes the funds on to the relevant seller in settlement of your purchase obligation. Lunzo undertakes to refund to you, on behalf of the seller, any amounts to which you become entitled. Lunzo is your central point of contact for complaints and refunds: your claim will be assessed, a remedy will be decided on, and Lunzo will make any refund that is due using the same payment method you used for the purchase. Payments are accepted by LUNZO s.r.o.; the technical processing of payments is carried out by a licensed payment service provider (see the Privacy Policy). By using the service you agree that these instructions form a binding part of the Terms and Conditions.
9. Prohibition of Commercial Use of the Service
Users must not in any way copy, reproduce, resell or otherwise exploit the Lunzo services for commercial purposes or for their own gain. Unless expressly authorised by Lunzo, it is likewise not permitted to modify, rent out, distribute or create adapted versions of the service or of any part of it.
Access to our systems by any means other than the official interfaces provided by Lunzo is likewise prohibited.
10. Compliance with Local Laws and Regulations
Every user of the service is required to use it in accordance with the laws of Ireland, both in relation to their online conduct and in relation to the goods that may or may not be offered.
Goods that cannot lawfully be sold in Ireland must not be offered on the platform. Sellers are required to verify, before publishing a listing, that the product complies with the applicable legislation; if we identify such a listing, we will remove it (see the Prohibited Items Policy). We recommend that customers read the description of the goods before confirming their order.
11. Modifications and Limitations of the Service
Lunzo may modify, temporarily suspend or discontinue the service or parts of it, in particular for reasons of maintenance, repair or other serious reasons. This does not affect rights arising from orders already placed.
12. Links to Other Websites
The service may contain links to, or content referring to, third-party websites. Lunzo has no control over those websites and therefore accepts no responsibility for their availability, content, products or services. The fact that they are linked to from within the service does not mean that they are endorsed.
If a user decides, on the basis of such links, to make a purchase or to use the services offered, they do so at their own risk. Lunzo is not and cannot be liable for any damage or loss arising from their use.
13. User Liability
You are responsible for the content you publish or send through the service, and for any harm you cause to Lunzo or to third parties by breaching these Terms and Conditions or the law.
14. Availability of the Service and Sellers’ Liability
We provide the service in the form in which it is available at any given time; we cannot guarantee uninterrupted and error-free operation. The sellers are responsible for the content of their listings, for the characteristics of the products, for their compliance with the law (including safety, labelling and mandatory manufacturer information) and for their delivery. Lunzo is not liable for the content of sellers’ listings to the extent permitted by law. This does not affect the customer’s rights in respect of faulty goods or the right of withdrawal, which Lunzo handles on the sellers’ behalf.
15. Lunzo’s Liability
Lunzo is liable for harm caused by a breach of its obligations to the extent laid down by law; as against users who are not consumers, liability for loss of profit and for indirect damage is excluded, unless the harm was caused intentionally or by gross negligence. Before you bring a claim for damages, please contact us so that we have the opportunity to put things right. These provisions do not in any way limit or exclude the rights conferred on you as a consumer by law.
16. Breach of Contract and Termination of the Service
Lunzo is entitled to disclose information it has collected about you (including identification details) where this proves necessary in order to investigate complaints or suspected infringements of the rights or property of Lunzo, its customers or other users of the service. The same applies where it is necessary in order to comply with obligations arising from the law, court decisions or requests from public authorities. In certain cases the data may also be shared with external parties, for example for the purposes of fraud prevention.
Lunzo may restrict or terminate your access to your account if you breach this Agreement or other rules governing use of the service; in the event of a serious breach, it may do so without prior notice.
Access may also be terminated for other serious reasons, for example at the request of law enforcement authorities, where you ask for your account to be closed, in the event of significant technical difficulties, or where the service is discontinued. We may close accounts that have not been used for a longer period.
17. Intellectual Property Rights
Lunzo respects the intellectual property rights of third parties and has a notice-and-takedown procedure in place for reporting and removing infringing content. If you believe that your rights have been infringed through the service, you may contact our legal department by email at legal@lunzo.ie. To enable us to deal with the matter efficiently, please attach the necessary supporting material in accordance with the rules set out in the Lunzo Third-Party Complaints Policy.
18. Discount Codes
From time to time Lunzo may issue discount codes that allow customers to obtain a benefit, for example a reduced order price. These codes are intended exclusively for specific users, are non-transferable and may be used only in accordance with the applicable terms.
By using a discount code you confirm that you are entitled to do so, that you meet all the conditions for its use and that you agree to the rules of the promotion concerned. If Lunzo finds that the entitlement to use the code was not valid, your order may be rejected or processed without the benefit being applied.
19. Ranking of Search Results
Search results on the Lunzo platform are ranked on the basis of a combination of several main parameters, in particular relevance to the search query, the quality of the listing, sales history and the overall reliability of the trader.
The commercial relationship between the Lunzo platform and the trader, including economic factors connected with the completion of the transaction, may also be taken into account when determining the ranking.
Where the ranking or display of particular content is influenced by paid promotion on the part of a trader (for example sponsored products or advertising elements), such content is always clearly marked as sponsored.
20. Breach of Rules
If you come across a listing that breaches our Terms and Conditions or the law, please report it to us following the instructions on the Report a Dangerous or Illegal Product page. We will assess every report without undue delay and inform you of the outcome. If we remove or restrict a listing, we will inform the seller of this and of the reason for it, and the seller may challenge the decision. If we learn that a product purchased through Lunzo has been recalled or is dangerous, we will inform the customers who bought it from us about the options available to them.
21. Method of Delivery of Notices
We send important messages to the email address you provided in your order or in your customer account. Please keep it up to date so that you do not miss anything.
Changes to these Terms and Conditions and other important information are also published on Lunzo.ie.
22. Order Cancellation
We will always do our best to accommodate your cancellation request. Please write to us as soon as possible after placing the order; we will check with the seller whether cancellation is still possible and let you know. Once the seller has dispatched the consignment it cannot be stopped – in that case, please wait for delivery and then return the goods in accordance with our return conditions.
An exception applies where the goods are not delivered within 75 days of payment for the order, that is to say within the period guaranteed by Lunzo. In that situation you may request a refund of the full purchase price or ask the seller to send the goods again. If the goods reach you after we have refunded your money, please let us know at info@lunzo.ie. Within 30 days of delivery of the consignment you choose one of two options: either you keep the goods and return the refunded amount to us, or you send the goods back to us – in which case we pay the cost of return carriage.
23. Right of Withdrawal and Return of Goods
Consumers have a statutory right to withdraw from a distance contract within 14 days of taking delivery of the consignment and to obtain a refund of the amount paid (sections 112–113 of the Consumer Rights Act 2022). Over and above the statutory requirement, Lunzo voluntarily extends this period to 30 days from delivery of the consignment; the same period applies to the exchange of goods.
You may unpack the goods and try them out to the extent necessary to familiarise yourself with their nature, characteristics and functioning – just as you would in a bricks-and-mortar shop. You may also return goods that have been used or unpacked, or that no longer have their original packaging or tags. If the value of the goods has been diminished as a result of handling beyond what was necessary to try them out (for example visible signs of use or missing parts), we may deduct from the refund an amount corresponding to that diminished value (section 118(6)(b) of the Consumer Rights Act 2022). We will always inform you of any such deduction and the reason for it before we make the refund.
The right of withdrawal is conferred by law on consumers. Over and above the law, we also allow sole traders to withdraw within the same period; legal entities are not entitled to this right.
If you wish to exercise the right of withdrawal, write to us at info@lunzo.ie – that is the quickest way. You may also – if you wish – complete our model withdrawal form and send it to us by email (a scan or a photograph is enough) or by post to LUNZO s.r.o., Politických vězňů 912/10, Nové Město, 110 00 Praha 1, Czechia. Use of the form is entirely voluntary and is not a condition for exercising your rights.
Model withdrawal form:
To: LUNZO s.r.o., Politických vězňů 912/10, Nové Město, 110 00 Praha 1, Czechia, info@lunzo.ie
I hereby give notice that I withdraw from the contract for the following goods:
For the date, state either the date of the order or the date on which you received the goods – delete as appropriate. A signature is only required if the form is sent on paper.
Return address:
QX-BOX AEMALL RETURN
Rotonda Rene Descartes, Parcela 101 – Nave 3
28070 Alcala de Henares, Madrid
Spain
How to start the return process: please contact us at info@lunzo.ie, quoting your order number and the items you are returning. Then send the goods to the return address given above. Once you have sent them, please send us proof of postage with the tracking number of the consignment to info@lunzo.ie – this allows us to process the return as quickly as possible and to refund you without waiting for the consignment to arrive. If you have any difficulty with this, or cannot meet the deadline, please contact our customer service – where it is within our power, we will find a solution together so that you receive your refund.
Please send the goods back no later than 14 days from the day on which you notified us of your withdrawal. The cost of return carriage to the returns address in Spain (an international parcel) on withdrawal from the contract is borne by the customer; we do not charge a restocking or return fee. We will refund you no later than 14 days after we receive your notice of withdrawal, using the same payment method you used for the purchase; we may withhold the refund until the returned goods have been received or until you supply proof that you have sent them, whichever happens first.
A step-by-step guide to returning and exchanging goods can be found in the Returns and Exchanges section, and the full conditions of the right of withdrawal, including the model form, in the Right of Withdrawal section.
The return address is given above – please send the goods only to that address.
This does not affect the consumer’s statutory rights in respect of faulty goods; Lunzo and all sellers comply with the applicable legislation on liability for defects. The procedure for making a complaint can be found in the Faulty Goods section.
24. Dispute Resolution and Jurisdiction
Disputes between the buyer and the seller
If a disagreement arises between users of the service or with a third party, we recommend that you first enter into direct communication and try to find a mutually acceptable solution.
In the event of a dispute between a buyer and a seller, Lunzo will always endeavour to mediate fairly. Please contact Lunzo customer service at info@lunzo.ie and we will help you resolve the matter. Lunzo is your central point of contact and takes an active part in finding a solution: we contact the seller and coordinate the clarification of the situation, including any refund.
Disputes between the customer and Lunzo
If the disagreement concerns your relationship with Lunzo directly, we recommend that you first contact our customer service by email at info@lunzo.ie, so that we can try to find a solution together.
This contractual relationship is governed by the law of Czechia. If you are a consumer, this choice does not deprive you of the protection afforded to you by those provisions of the law of the country of your habitual residence that cannot be derogated from by agreement. As a consumer, you may bring a dispute either before the courts of the country in which you are domiciled or before the courts of the country in which Lunzo has its registered office; we may bring proceedings against you only before the courts of the country in which you are domiciled. For users who are not consumers, the courts of Czechia have jurisdiction.
You also have the right to use out-of-court resolution of a consumer dispute. Because LUNZO s.r.o. is established in Czechia, the body competent for the out-of-court settlement of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Praha 2, Czechia, email: adr@coi.gov.cz, web: coi.gov.cz/en/information-about-adr. If you live in Ireland, you can also get free help with a cross-border dispute from the European Consumer Centre Ireland, Bloom House, Railway Street, Dublin 1, D01 C576 – www.eccireland.ie. The Irish consumer protection authority is the Competition and Consumer Protection Commission (CCPC), Bloom House, Railway Street, Dublin 1, D01 C576 – www.ccpc.ie. The European Commission’s online dispute resolution (ODR) platform ceased to operate on 20 July 2025.
Lunzo respects the rules on the rights and obligations arising from faulty goods, which are governed by the applicable mandatory legislation (in particular the Consumer Rights Act 2022 and the other consumer protection legislation in force in Ireland).
25. Supplementary Provisions
If any provision of these Terms and Conditions is or becomes invalid or unenforceable, the remaining provisions remain in force. The invalid provision will be replaced by a provision whose meaning comes as close as possible to that of the invalid one. This does not affect the rights conferred on you as a consumer by law.
The fact that Lunzo does not exercise a particular right does not mean that it waives that right.
26. Assignment of Rights and Term of the Agreement
Lunzo may assign its rights and obligations under these Terms and Conditions to a third party, provided that this does not worsen your position or reduce the safeguards conferred on you by these Terms and Conditions and by law; we will inform you of any such assignment in advance.
Your customer account is personal and non-transferable. You may assign your rights and obligations under these Terms and Conditions only with our written consent.
These Terms and Conditions govern the entire legal relationship between you and Lunzo and remain in force for as long as you use the service. They do not of themselves create any partnership, joint venture, employment relationship or franchise relationship.
This document (including all policies and rules referred to in it) constitutes the entire agreement between you and Lunzo and supersedes any earlier arrangement on the same subject matter.
Your use of the service may at the same time be governed by further terms applying, for example, to third-party content or software.
The headings of the individual parts of this document are for convenience only and do not affect their legal interpretation.
These Terms and Conditions remain binding even if you stop using the service or your access to it is terminated.