Delivery and Payment
Delivery times
Sellers on our platform dispatch goods directly from their warehouses abroad. The usual delivery time is therefore 5–14 working days from payment of your order.
You place and pay for your order
We start processing orders paid for by 14:00 Irish time on the same working day.
Processing and dispatch: within 1 working day
Goods are dispatched on working days (Monday–Friday). We will let you know by email once your order has been dispatched.
Transit: 5–13 working days
Transit takes place on working days (Monday–Friday). In total, please allow 5–14 working days from payment of your order.
Delivery is only possible to addresses in Ireland.
A signature from the recipient may be required on delivery.
If you pay by bank transfer, the times stated above start from the moment your payment is credited to our account, which can take 1–3 additional working days.
In exceptional situations, delivery may take longer than usual. If your parcel does not arrive within 75 days of payment of your order, we will offer you, at your choice, either a full refund of the amount paid or a re-dispatch of the goods you ordered. In that case, please contact us at info@lunzo.ie.
Delivery cost
Delivery to addressWe will choose the most suitable carrier for you, delivering right to your door €1.59You will always see the total delivery cost before you submit your order – it is shown at the last step of the checkout process.
Carriers and delivery services
Sellers dispatch goods through verified courier companies and postal services. The specific method of transport is chosen according to the nature of the shipment and the place it is sent from.
Unfortunately, it is not possible to choose the carrier.
In most cases, once the parcel arrives in Ireland it is handed over to the local postal or delivery service, which delivers it to your address. If the courier does not find you at home, the parcel will be left ready for you to collect at a collection point.
Payment methods
All payment methods are free of charge. You will see the exact options in your basket when completing your order.
Credit / debit card online Free
Apple Pay Free
Google Pay Free
Bank transfer Free
Revolut Pay FreePayment is accepted by LUNZO s.r.o. as the merchant of record on behalf of the seller – by paying the purchase price to Lunzo, your payment obligation towards the seller is fulfilled. On your bank or card statement, the payment will appear as LUNZO THANK YOU.
Payment security
Your payments are always protected with us. We use modern payment gateways and processes that meet the highest security standards (PCI-DSS). All transactions are strongly encrypted and go through control mechanisms that prevent fraud. That way you can be sure your details stay safe.
Payment problems and declined payments
If a payment is declined, we are unfortunately not able to tell you the exact reason – that is always given by your payment provider or bank. The most common causes are:
- an expired card
- an invalid card number
- failed 3-D Secure authentication
- a declined CVC code
- a blocked card
- insufficient funds
- an incorrectly entered billing address (AVS check)
If a payment does not go through, we recommend contacting your bank or the provider of the payment method you chose.
When is an order actually accepted?
The payment itself and the confirmation email do not yet mean that a binding purchase contract has been concluded. An order is accepted at the moment the seller accepts it and begins processing it; we will let you know about this in the order fulfilment (dispatch) email. Until then, the order may be refused – in that case we will inform you and refund the amount you have paid.