Right of Withdrawal
Right of withdrawal
Under our Terms and Conditions, consumers may withdraw from a contract for the purchase of goods without giving any reason, within 30 days of the moment when you or a person designated by you (other than the carrier) take physical possession of the goods. The statutory withdrawal period is 14 days from that moment (sections 112–113 of the Consumer Rights Act 2022); Lunzo voluntarily extends it to 30 days. The right of withdrawal is granted by law to consumers. Beyond what the law requires, we also allow self-employed individuals (sole traders) to withdraw within the same period; legal entities are not entitled to this right.
You can exercise your right of withdrawal conveniently through Lunzo.
If you wish to withdraw from the contract, write to us at info@lunzo.ie – that is the quickest way. Alternatively, you can complete the sample withdrawal form below and send it to us by email or by post (see below). Use of the form is entirely voluntary and is not a condition for exercising your rights.
You can also withdraw before the goods arrive – you have the right of withdrawal from the moment the contract is concluded. Write to us at info@lunzo.ie and we will at the same time try to stop the order with the seller; if we manage it in time, the goods will never reach you and we will refund you. If the parcel is already on its way, that does not affect your withdrawal in any way – once the goods have been delivered, send them back following the procedure in Returns and Exchanges.
Refunds
If you withdraw from the contract, you are entitled to a refund of all the payments you have made, including the delivery costs where you return the whole order (except the postage for sending the goods back to the returns address). The refund will be made without undue delay and no later than 14 days after we receive your notice of withdrawal. We may withhold the refund until the returned goods have been received or until you provide proof that you have sent the goods back, whichever occurs first (the Consumer Rights Act 2022).
Lunzo will make the refund using the same payment method that was used for the purchase, unless we expressly agree otherwise. We do not charge any fees for the refund itself.
Sending the goods back and their condition
You are obliged to send the goods back without undue delay and no later than 14 days from the day on which you notified us of your withdrawal. You pay the postage for sending the goods back to the returns address in Spain. It is an international parcel, so it usually costs more than a parcel sent within Ireland.
You may unpack the goods and try them to the extent necessary to establish their nature, characteristics and functioning – just as you would in a shop. You can also return goods that have been used or unpacked, or that no longer have their original packaging or tags. If the value of the goods has been diminished by handling beyond what was necessary to try them (for example visible signs of use or missing parts), we may deduct an amount corresponding to that diminished value from your refund (section 118(6)(b) of the Consumer Rights Act 2022). We will always tell you about any deduction and the reason for it before we process your refund.
Exchanges and faulty goods
Instead of a refund, you can also ask for an exchange for a different size, colour or variant – see Returns and Exchanges.
You can of course also return faulty or damaged goods. In most cases, however, you do not have to return anything: if the fault is apparent from a photograph, we will offer you, at your choice, a replacement with a new item, a reasonable price reduction if you decide to keep the product despite a minor fault, or a refund of the full purchase price. If the goods are faulty or damaged, we will refund your return postage. You will find the details in Faulty Goods.
Sample withdrawal form
Simply scan or photograph the completed form and send it to us by email to info@lunzo.ie. If that is not possible for you, you can print it out and post it to: LUNZO s.r.o., Politických vězňů 912/10, Nové Město, 110 00 Praha 1, Czechia. This address is only for sending the completed form, not the goods. Use of the form is entirely voluntary and is not a condition for exercising your rights.
To: LUNZO s.r.o., Politických vězňů 912/10, Nové Město, 110 00 Praha 1, Czechia, info@lunzo.ie
I hereby give notice that I withdraw from the contract for the following goods:
For the date, give either the date of the order or the date on which you received the goods – delete as appropriate. A signature is required only where the form is sent in paper form.
Where to return the goods
Returns address
QX-BOX AEMALL RETURN
Rotonda Rene Descartes, Parcela 101 – Nave 3
28070 Alcala de Henares, Madrid
Spain
How to start the return process: please contact us at info@lunzo.ie and give us your order number and the items you are returning. Then send the goods to the returns address given above. Once you have sent the parcel, please send us the proof of dispatch with the tracking number to info@lunzo.ie – this lets us process your return as quickly as possible and refund you without waiting for the parcel to arrive. Should you have any difficulty with this, or be unable to meet the deadline, please contact our customer service – where it is within our power, we will find a solution together so that you get your refund.
The returns address is given above – please send the goods only to that address.