I Want to Know Where My Order Is
How to check the status of your order
- The email with the tracking link is sent as soon as the tracking number is available from the seller – so it does not have to arrive at the very moment the parcel is dispatched.
- The usual delivery time is 5–14 working days from payment of your order
- If the delivery time has passed and you still do not have your goods, write to us at info@lunzo.ie and we will check the shipment.
A small tip: Before you contact us, try asking your neighbours or your local post office. Once the parcel arrives in Ireland it is usually taken over by the local postal service, and it may be waiting for you at a collection point.
I have not received my order confirmation
Your order confirmation is sent immediately after you complete your order. If you do not have it, check your spam or junk mail folder. If you cannot find it there either, an incorrect email address may have been entered during the purchase – write to us at info@lunzo.ie and we will trace your order for you.
Did you enter an incorrect or incomplete address?
For successful delivery, the address needs to be entered correctly and in full. A missing or incorrect detail can delay the shipment or cause it to be returned to the sender. If you find that the address is wrong, please proceed as follows:
- Write to us as soon as possible at info@lunzo.ie and give us the correct address. As long as the shipment has not been dispatched, we can usually correct the address in time.
- If the shipment is already on its way, we will try to arrange the change of address with the carrier. This is not always possible, but we will always let you know how it turned out.
- If the shipment cannot be delivered because of the incorrect address, or ends up somewhere other than you wanted, let us know. We will either send the goods again to the correct address or refund the full amount you paid – whichever suits you better. We will not charge you anything for this.