Order Cancellations and Changes
Order cancellation
We will always try to cancel an order – write to us at info@lunzo.ie as soon as possible after placing it. Processing at the seller usually begins shortly after the order is placed, so the sooner you get in touch, the better the chance that we can still cancel it.
We will check with the seller whether cancellation is still possible and let you know. Once the order has been dispatched it can no longer be stopped – please wait for delivery and then return the goods.
You have 30 days from receipt of the parcel to return the goods – the statutory withdrawal period is 14 days and Lunzo voluntarily extends it to 30 days. You will find the step-by-step procedure in Returns and Exchanges.
Order changes
As long as the seller has not dispatched the parcel, we can try to change your order. Write to us as soon as possible at info@lunzo.ie and tell us what you need to change – most often this is the delivery address, the size or the colour, but you can get in touch about anything. We will check with the seller what is still possible and let you know. The sooner you get in touch, the better the chance that the change can be made in time.
If the change can no longer be made, please wait for delivery and then return the goods in accordance with Returns and Exchanges.
Did you enter the wrong address and the change could not be made in time? You will find what to do next in I Want to Know Where My Order Is.