Knitted Plush Toy
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Knitted Plush Toy
Material: plush, cotton
Dimensions: approximately 22 x 11 cm
Contents of the package: 1 piece
Delivery
Delivery to address€1.59
Estimated delivery: 23 October – 6 November
You only pay for delivery once per order, whatever its size.
As soon as the carrier collects your parcel, we will email you the tracking number.
Delivery guarantee: if your parcel does not arrive even within the guaranteed time, we will either refund you or send the goods again, whichever you prefer.
Delivery is only possible to addresses in Ireland.
Need more information? Read our article Delivery and Payment.
Returns and Exchanges
Shop with confidence – LUNZO guarantees that your purchase goes smoothly. You arrange returns and exchanges directly with us, so there is nothing to sort out with the seller.
Returns30 days to return without giving a reason
Withdrawal period30 days from receipt of the goods
Deadline to send the goods backWithin 14 days of withdrawing from the contract
Return shipping costsYou pay the postage for sending the goods back; we charge no other fee
RefundWithin 14 days of your notice of withdrawal, using the same payment method you used for the purchase. If you return the whole order, we will also refund the delivery cost.
Crediting of the amountUsually 2–10 working days, depending on the payment method
Product conditionYou may unpack the goods and try them as you would in a shop, and you can return them even without the original packaging
Returns addressQX-BOX AEMALL RETURN
Rotonda Rene Descartes, Parcela 101 – Nave 3
28070 Alcala de Henares, Madrid
Spain
How do I return goods?
- Email us at info@lunzo.ie with your order number and the items you are returning.
- Pack the goods and send them by post to the returns address.
- Send us the proof of dispatch with the tracking number – this lets us refund you without waiting for the parcel to arrive.
Faulty goodsUp to 6 years to claim for faulty goods
Did the goods arrive damaged, do they not work, is something missing from the parcel or do they not match the description? We will sort it out.
Period for claiming a faultUp to six years from delivery of the goods
RefundWithout undue delay once the claim has been settled, using the same payment method you used for the purchase
How does it work?
- Email us at info@lunzo.ie with your order number and a description of the problem, and attach photographs or a video.
- We will assess it and suggest a solution. Photographs are usually enough – please do not send the goods back until you have received instructions from us.
- We will settle your claim within 30 days at the latest – with a new item, a price reduction or a refund.
If the goods need to be sent back, we will refund the postage for a valid claim (just provide the receipt).
ExchangesA different size, colour or variant
Write to us within 30 days of receipt at info@lunzo.ie with your order number and the variant you are interested in. We usually reply within 24 hours.
If the variant is available, we will send you instructions for the exchange. You pay the cost of sending the original item back; the new variant will be sent to you at no further charge.
Need more information? Read our articles Returns and Exchanges and Faulty Goods.
Payment methods
Credit / debit card
Pay with your Visa or Mastercard through a secure payment gateway. Payment goes through instantly, so we can process your order straight away.
Google Pay
Pay with a card saved in your Google account, on an Android phone or in the Chrome browser. You never have to enter your card number.
Apple Pay
Pay with a card saved in Apple Wallet on your iPhone, iPad or Mac. You confirm the payment with Face ID, Touch ID or your passcode.
Bank transfer
Once you complete your order, we will send you the details for the bank transfer. Your order will be dispatched as soon as the payment reaches our account.
Payment is made through a secure payment gateway and your card details are never stored anywhere on our side. We do not charge a fee for any payment method.
Need more information? Read our article Delivery and Payment.
About the seller
This product is sold and shipped by an external seller. LUNZO guarantees that your purchase goes smoothly.
The following information has been provided by the product seller, who is responsible for its accuracy. The seller acts as a trader.
Seller:
Zhongshan Lanju Co., Ltd.
Address: Lanju Group, Dayou Industrial Park, Fusha Town, Zhongshan, Guangdong, 528434, China
E-mail: 2101420639@qq.com
Telephone: +86 181 5736 1920
Manufacturer:
Zhongshan Lanju Co., Ltd.
Address: Lanju Group, Dayou Industrial Park, Fusha Town, Zhongshan, Guangdong, 528434, China
E-mail: 2101420639@qq.com
Telephone: +86 181 5736 1920
EU responsible person:
ZHEKAN GmbH
Address: Römeräcker 8, 76351 Linkenheim-Hochstetten, Germany
E-mail: eken190228@gmail.com
Telephone: +49 69 75795891